Last updated 8 August 2026
If we run your £149 Tracking Audit and don't find fixable issues worth more than the fee, we refund the £149 in full. For a setup or build, if anything we configure isn't firing correctly we fix it free, and if we genuinely can't get your tracking working, you get your money back. All we ask in return is that you give us the access we need to do and check the work, that's the only condition.
The audit is guaranteed as above. Because it is hands-on specialist work, once we have completed the audit and delivered your report, the fee is only refundable under that guarantee (we didn't find fixable issues worth more than £149). If you change your mind before we have started the work, just tell us and we'll refund you in full.
Before we start, you can cancel for a full refund of anything you've paid, including any deposit. Once work is underway, we'll refund any portion we haven't yet delivered; work already completed and handed over is chargeable, since it is bespoke to your accounts. If something we set up isn't firing correctly, tell us and we'll fix it, that's part of the price, not an extra. The guarantee depends on you granting the access we need; we can't be held to it where access wasn't provided, or where the problem is caused by a third party or a change outside our control.
Some setups use third-party services that are billed by their providers, not by us: for example a server host such as Stape for server-side tracking, or a provider such as CallRail for call tracking. We always tell you about these before you buy. You pay those providers directly and own the accounts, and their charges aren't refundable by us. Our own fee is still covered by the guarantee above.
Where a build is taken as a 50% deposit, the deposit secures your slot and covers the initial work. It is fully refundable until we begin, and thereafter is applied against the work done.
Monitoring is a rolling monthly subscription you can cancel any time from your account billing. Cancelling stops future payments; we don't refund part-months, but you keep monitoring until the end of the period you've paid for.
Just contact us or reply to any email we've sent you, and tell us what happened. A real person handles it, usually within one working day. Approved refunds go back to your original payment method through Stripe and typically appear within 5 to 10 days, depending on your bank.
Nothing here affects your legal rights as a consumer under UK law. If you believe something has gone wrong, we'd always rather hear from you and put it right than have you out of pocket.
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